How long will my item take to arrive?
We offer free shipping on all items, with standard Australia Post. The usual delivery time is 4-14 working days depending on your location. You can contact us at anytime for an update.
It's been 14 days and my items haven't arrived, what do I do?
Contact us immediately so we can look into it. For unusual delays we also offer a partial to full refund (you keep the items) depending on the length and reason for the delay. We do not offer excuses for delays, only solutions. It's important to us that your package arrives on time, and we will compensate if that does not happen.
Where do you ship from?
We are based on the sunny Gold Coast in QLD, and we have partners and suppliers all over Australia. We often ship direct from our suppliers and manufactures to you, to minimise shipping costs and delivery times. ALL of our products are shipped from within Australia.
I ordered two different items, and they arrived separately. Why?
Our goal is to provide a wide range of products at an affordable price, and we are always seeking the best possible price available. To achieve this, some of our products are sent directly from our wholesale partners. If you have ordered a few different items, they may arrive separately. You can contact us at anytime for an update.