NEW! AFTERPAY & FREE SHIPPING WITHIN AUSTRALIA

FAQ

FAQ  

 

FAQ- SHIPPING

How long will my item take to arrive?

We offer free shipping on all items, with standard Australia Post. The usual delivery time is 4-14 working days depending on your location. You can contact us at anytime for an update.

It's been 14 days and my items haven't arrived, what do I do?

Contact us immediately so we can look into it. For unusual delays we also offer a partial to full refund (you keep the items) depending on the length and reason for the delay. We do not offer excuses for delays, only solutions. It's important to us that your package arrives on time, and we will compensate if that does not happen.

Where do you ship from?

We are based on the sunny Gold Coast in QLD, and we have partners and suppliers all over Australia. We often ship direct from our suppliers and manufactures to you, to minimise shipping costs and delivery times. ALL of our products are shipped from within Australia.  

I ordered two different items, and they arrived separately. Why?

Our goal is to provide a wide range of products at an affordable price, and we are always seeking the best possible price available. To achieve this, some of our products are sent directly from our wholesale partners. If you have ordered a few different items, they may arrive separately. You can contact us at anytime for an update.

 FAQ- ESSENTIAL OILS

What does 100% pure mean?

100% pure means the oils is extracted from only the botanical species listed, with no additives, (chemical or natural) no adulteration and no dilution. It has not been blended with any other ingredients.

Why do I need to dilute essential oils?

Dilution is key for safe usage of essential oils. There are a few reasons why it's so important.

  1. Safety- some oils are potential irritants. Using pure, undiluted oils directly on your skin can trigger an allergic response, priming your immune system to recognise that oil as an irritant. This can be permanent. Essential oils are extremely concentrated, and very powerful. 0.5-3% dilution in a carrier oil is a recommended safe level for usage. 
  2. Effectiveness- Using a carrier oil slows the evaporation of the volatile molecules in an essential oil, extending the aroma and time on the skin. As carrier oils have beneficial properties themselves, dilution is a cost effective way to treat skin conditions effectively while enjoying the aroma and benefits of your oils for longer.
  3. Cost- Essential oils are expensive! Less is more, especially with children.

I want a bulk amount of oils, will you discount my order?

Yes, absolutely. We can easily quote you for a custom bulk order, plus accessories such as ultrasonic diffusers, reed diffusers, fragrance oils, carrier oils and of course essential oils. Email us with a list of everything you want and we will send you a custom quote within 24 hrs, and work with you to ensure you get exactly what you want within your budget. This is a cost effective solution for group buys. (Two or more customers who would like to split an order)

Which brands do you sell?

We currently sell essential oils sourced from three Australian companies. Our goal is to give our customers access to affordable aromatherapy from a variety of trusted and reputable Australian companies that are not always accessible to the general public.. We do not re-label or misrepresent our sources. If you would like us to stock your brand you can reach out to us via email. We are proud to support Australian business!

Which countries do they source from?

All of our suppliers source Australian oils wherever possible, as well as internationally, to produce the best quality and largest range of essential oils. 

Do you sell oils from MLM companies?

No. There is no membership, sign up or direct selling required to buy any of our products. This goes against our aim to provide affordable aromatherapy from Australian companies.