Here is where you'll find all our information on returns, policies, credit card security and FAQ's which we will update regularly.
If you don't like to read copious amounts of fairly boring text, here's a quick summary.
We will keep your information as safe as a toddler swaddled in bubble wrap and locked in a padded room.
We will happily accept returns if we've stuffed up. If you've stuffed up, contact us asap as we will try our best to make you happy. We're nice like that...
We love chatting to makers of gorgeous natural skin care. If you would like us to stock your range, feel free to email us some info.
If there's something you're searching for, or you'd love to see in our store let us know.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
We provide a six month warranty on all items and will replace or refund your item at no cost within that period if it is damaged in transit, faulty or breaks down.
Our change of mind policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for change of mind. For change of mind returns, return postage is at the buyers expense.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact us before attempting to post any items!
There are certain situations where only partial refunds are granted (if applicable)
Products with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the outcome.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com before returning the item. Depending on the item, you may not need to return it.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. (It's happened, yes it was awkward!)
To return your product, contact us for a mailing address, some items can be shipped direct to the manufacturer for a speedier refund.
You will be responsible for paying for your own shipping costs for returning your item for change of mind, or after the 30 day return period. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Faulty products receive a full refund including shipping.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are a proudly Australian business.